24-12-2021, 01:58 PM
ISO 20000:1-2018 is based on the ITIL (Information Technology Infrastructure Library) framework. ISO 20000 certification prescribes that the organization has adequate controls and procedures in place to consistently deliver a cost-effective and quality IT service.
ISO 20000 Certification
- ISO 20000-1:2018 is the latest version of the IT Service Management System standard ( ISO 20000-1:20005 is the first version ) which is applicable to all Information technology service providers and organizations depending on information technology related to their business activities.
- ISO 20000-2 is a Code of Practice that describes the best practices for Service Management processes within the scope of ISO 20000-1 The standards are particularly used for organizations preparing for an audit against ISO 20000-1 or planning of IT service improvements
ISO 20000 Certification